You require an account to make a purchase. With a Revolver Requeen account you can also enjoy the benefits of saving your address details and reviewing your order history.
Placing an order is easy, simply follow these steps:
If you are interested in a pre-order item, you have to pay 50% deposit at the checkout. You have to pay the remaining amount only when the product is available. You will be notified by email. Then you will login to your account and click on payment button. You will find all details on your cart page.
Revolver Requeen gives you the opportunity to get the first look at our new shoes and to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen. We provide you with estimated delivery times on the product page of your chosen item. Please note these are guidelines and we will update you once the order has been shipped.
The size list on the product page will specify whether your size is available to purchase or not. If an item is Out of Stock the size would be crossed and you won’t be able to end your purchase. Please be aware that if an item is in your Wishlist or in your Cart it can still be sold to another customer as it is not reserved.
Each order comes with a personal message and in our special Revolver Requeen box. It would be an amazing experience to unwrap our special box and discover your shoes. We can’t provide customized gift messages. We can’t provide customized gift wrap.
After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched.
Once your order has been placed we are unable to change any of the details. Please contact customer-service@revolver-requeen.com: we can assist you to modify your order.
We accept PayPal, Visa, MasterCard, American Express in our checkout.
Revolver Requeen uses SSL (Secure Socket Layer) technology to protect the data you send to us and to ensure a safe and secure shopping experience. All credit card transactions on our site are processed using a safe secure online payment gateway which encrypts your card details in a secure host environment.
In compliance with GDPR law we will treat all the information you share with us as private and confidential. We won’t share, sell or rent your personal information without your consent.
In order to register with Revolver Requeen Venexia, you are required to let us know your email address. To place an order, we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary, these details may be used to verify and validate your order. We may use your contact details to keep you informed of our exclusive contents, with your consent.
The size list on the product page will specify whether your size is available to purchase or not. If an item is Out of Stock the size would be crossed and you won’t be able to end your purchase. Please be aware that if an item is in your Wishlist or in your Cart it can still be sold to another customer as it is not reserved.
Gift cards are not available at the moment.
You can place an order using your currency. We display our prices in principal currencies. Please be aware that you will see the final price in Euro at the checkout.
For all in-stock and pre-order items, payment is taken at the time of dispatch. Since items on any Revolver Requeen order may be dispatched separately, you may see different transactions on your bank statement.
Please contact our customer service at customer-service@revolver-requeen.com; we will assist you.
If you don’t want to receive our exclusive contents, you can click on ‘Unsubscribe’ on the footer of any email update. For any additional queries regarding email updates, please contact our customer service at customer-service@revolver-requeen.com.
Please click on the ‘Forgot Password’ link on the ‘Login’ page and follow the instructions. You will receive an email with all the instruction to set up a new password. If you have any issue, please contact our customer service at customer-service@revolver-requeen.com.
Depending on the status of your order, we may be able to help you. Please contact our customer service at customer-service@revolver-requeen.com.. Once your order has been shipped, we are unable to make any amendments to the address.
You will receive your order within 3-4 working days. We provide free shipping. Revolver Requeen is not responsible for any delay due to to weather conditions, international customs problems or other circumstances beyond our control.
We are not able to deliver to PO Boxes (including BFPO) or Freight forwarders.
Your parcel is insured by Revolver Requeen during the time it is in transit and until it is delivered to your chosen delivery address. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.
Revolver Requeen delivers on a DDP (Delivery Duty Paid). You do not have to pay additional duties or taxes. If you request a refund, you will be charged on taxes, duties and any other charge, if required.
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You can use this number to track your order online.
All orders are shipped with UPS.
Should this be the case, you should contact our Customer Services at customer-service@revolver-requeen.com with the following information:
All items that are returned as faulty are inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
Please visit the Shipping and Return Policy page where you will find all the information you need. If you have any question, please email us at customer-service@revolver-requeen.com.
For full details of how to ask for a return please visit the Shipping and Return Policy page where you will find all the information you need. If you have any question, please email us at customer-service@revolver-requeen.com.
We will refund you with the same method you used to pay within 14 days of receiving your request of return, after the returned goods arrived at our warehouse and we could verify the item(s). Make sure all items are returned clean, never worn and have all their original security tags, accessories and packaging. Any non-defective item that is not in a suitable condition for resale (i.e. used, washed, dirty or damaged) will not be refunded. Any non-defective item that miss the original security tags, accessories and packaging will not be refunded.
Please refer to our Size Guide page for further information.
No, we cannot sell out of stock item. If there is a “pre-order” option you can proceed to pre-order your item and pay the required deposit. If you need any further assistance or if you want to know when an item will be back in stock, you can contact us at customer-service@revolver-requeen.com.
You should contact our Customer Services at customer-service@revolver-requeen.com with the following information:
The repair service is not guarantee. You should contact our Customer Services at customer-service@revolver-requeen.com with the following information:
You can refer to Product page for “Materials and Care” section. You will find information and specific aftercare advice. For any additional queries or repair requests, please send an email to customer-service@revolver-requeen.com.
Revolver Requeen shoes come in Italian women sizing. Shoes are available in sizes 34-44.
